KD Skin is committed to making sure you look and feel your best. Please note, due to COVID-19, we will not be accepting any returns of any products, in order to protect our employees and our customers from any additional risk. This policy is consistent with sales made online and in-office. Once a product has left our office, we cannot accept it back and give a refund. Thank you for understanding!
Customers are responsible for return shipping charges, unless the return was a result of damage or error. Please return the product via UPS or US mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.
All returned merchandise must be in its original packaging. All parts, pieces, cords, chargers, printed materials, promotional items, gifts with purchase and any original product packaging must be returned.
All returns are subject to validation and approval by KD Skin. We reserve the right limit or refuse a return. If a return is received in the following condition, KD Skin will not accept it and/or a fee may apply:
We sincerely appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review. We may also deny multiple refunds on products purchased and returned more than once. Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us or call us at 626-316-7033
Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please contact us immediately to get instructions. If you find any discrepancy in an order please do not throw away or destroy any part of the packaging, box or products or we will not be able to assist you to obtain a refund or exchange. It is very important that you retain these materials as we must have them in order to make a claim with the appropriate shipper and without them it is impossible to submit a claim. If possible, please take a picture of the box and/or any damages and retain those for any claims. Thank you.
Any clearance items, discontinued items, final sales items, monthly specials, Gift Certificates, purchased samples, special-order items, or multiple quantity items that require a separate order are considered final sale and non-returnable. This includes special orders on discontinued items and any bulk-ordered item purchased in quantities greater than 3.
Orders must be cancelled by 12 p.m. PST. If an order is cancelled after it has begun the fulfillment process, it will be subject to a $15.00 fee for USPS shipments and a $15.00 fee for UPS shipments. Expedited orders cannot be canceled.
International orders cannot be canceled. Refused international orders will be assessed the full shipping costs and a $30.00 handling fee.
If your package is refused or undeliverable at the time of delivery or marked return to sender, an undeliverable package fee will be assessed. The fee is $15.00 for domestic orders and $30.00 for international orders. Please double-check your shipping address before you place an order to avoid incurring this fee.
We reserve the right to change and update this return policy at any time.
All Skincare sales are final. To avoid abuse of special discounting, treatment packages are non-transferable. A $100 deposit is required to hold all appointments. To cancel a procedure and request a refund, a refund request must be made by email to firstname.lastname@example.org or by calling (626) 316-7033.
In the event that a refund is requested; it may take up to 30 days to process and issue your refund. Appointment Refunds subject to a 10% processing fee.